Help when you need it. Clear answers when it matters.
Find guides, answers, and support for running your business on Vayva.
Common actions
Getting started with Vayva
Creating your account
Set up your Vayva account in minutes
Connecting WhatsApp
Link your WhatsApp Business number
Creating your first order
Capture and track orders from WhatsApp
Recording a payment
Track payments for your orders
Completing a delivery
Update delivery status and confirm completion
Help by workflow
Troubleshooting
What to do when something doesn\'t look right
Missing orders
Check your WhatsApp connection status. Go to Settings > WhatsApp to reconnect if needed.
Payment mismatch
Verify the payment amount and method. Check if multiple payments were recorded for the same order.
Delivery not updating
Ensure you have a stable internet connection. Refresh the page and check again. Contact support if the issue persists.
Staff access issues
Verify the staff member's role and permissions. They may need to log out and log back in for changes to take effect.
WhatsApp connection problems
Go to Settings > WhatsApp and follow the reconnection steps. Make sure you're using WhatsApp Business.
Account & billing
Managing your plan
Upgrade, downgrade, or cancel your subscription
Payment issues
Resolve billing and payment problems
Account ownership
Transfer or manage account ownership
Data access & exports
Download and export your business data
System status
We monitor our systems 24/7. Any issues are communicated immediately via email and in-app notifications.
Vayva is designed so most issues can be understood and resolved without waiting on support.