Privacy Policy
How we collect, use, and protect personal data when you use the Vayva platform.
1. Introduction
#This Privacy Policy explains how Vayva Tech collects, uses, and protects personal data when you use the Vayva platform.
2. Who We Are
#Vayva Tech is responsible for personal data processed for the Service. Contact us at privacy@vayva.ng.
3. Data We Collect
#We collect account and business details such as name, email, phone, business name, business address, and account credentials.
We collect verification data such as identity details, business registration details, and documents you submit for KYC and compliance checks.
We collect transaction data such as orders, payments, refunds, delivery details, and customer interactions stored in your workspace.
We collect usage data such as log data, device and browser information, and analytics events.
We collect support data such as messages and files you send to support.
4. How We Use Data
#We use data to provide and maintain the Service, verify identity and business information, process payments, prevent fraud and abuse, provide support, improve product performance, and comply with legal obligations.
5. Legal Basis
#We process data based on contract necessity, legitimate interests, legal obligations, and consent where required.
6. Sharing of Data
#We do not sell personal data.
We share data with service providers such as hosting, analytics, customer support, and communications providers.
We share data with payment and verification providers for payment processing and KYC.
We share data with logistics and delivery partners when you enable them.
We share data with authorities when required by law and with a buyer or successor in a business transaction.
We require vendors to protect data and use it only to provide services.
7. International Transfers
#Data may be processed in Nigeria or other countries where our providers operate. We use contractual safeguards and security controls.
8. Retention
#We keep data only as long as needed for the purposes described in this policy, including compliance and audit requirements.
9. Your Rights
#Depending on applicable law you can request access, correction, or deletion, object to processing, request restriction, request data portability, withdraw consent, and lodge a complaint with the relevant regulator.
10. Security
#We use technical and organizational measures, but no system is fully secure.
11. Cookies
#We use cookies and similar technologies for preferences, analytics, and security. You can control cookies in your browser.
12. Children
#The Service is not intended for people under 18.
13. Changes
#We may update this policy and provide notice for material changes.
14. Contact
#Email: privacy@vayva.ng