Refund Policy

1. Purpose

This Refund Policy explains the billing practices and refund eligibility for Vayva subscription services. This Policy applies to all merchants using paid plans on the Vayva platform.

Important: This Policy governs refunds for Vayva subscription fees only. It does not govern refunds between you and your customers for goods or services you sell. You are solely responsible for your own refund policies with your customers.

2. Free Plans

Vayva offers a free plan with limited features. No charges are applied to free plan users. There are no refunds to process for free plans.

3. Paid Subscriptions

Vayva offers paid subscription plans billed on a monthly or annual basis. Subscription fees are charged in advance at the beginning of each billing cycle.

3.1 Billing Cycle

• Monthly Plans: Billed on the same day each month
• Annual Plans: Billed once per year on the anniversary of your subscription start date

3.2 Payment Methods

We accept payment via credit card, debit card, bank transfer, and other methods as displayed during checkout. All fees are stated in Nigerian Naira (₦) unless otherwise specified.

3.3 Taxes

You are responsible for all applicable taxes, including Value Added Tax (VAT). Taxes will be added to your subscription fee where required by Nigerian law.

4. Refund Eligibility

Vayva subscription fees are generally non-refundable.By subscribing to a paid plan, you agree to pay the full subscription fee for the selected billing cycle.

4.1 No Refunds for Partial Use

If you cancel your subscription or stop using the Service during a billing cycle, you will not receive a refund for the unused portion of that cycle. You will retain access to the Service until the end of the paid period.

4.2 No Refunds for Downgrading

If you downgrade from a higher-tier plan to a lower-tier plan or to the free plan, you will not receive a refund for the difference in price. The downgrade will take effect at the start of your next billing cycle.

4.3 Exceptions Required by Law

Refunds may be provided where required by Nigerian consumer protection law. This includes cases where:

• The Service was not provided as described
• You were charged in error
• The Service was unavailable for an extended period due to Vayva's fault

To request a refund under these circumstances, contact support@vayva.shop within 14 days of the charge.

5. Service Interruptions

Vayva strives to provide reliable service, but interruptions may occur due to maintenance, technical issues, or events beyond our control.

5.1 Planned Maintenance

We will notify you in advance of planned maintenance whenever possible. No refunds are provided for brief, scheduled downtime.

5.2 Unplanned Outages

In the event of an unplanned service outage lasting more than 24 consecutive hours, you may request a pro-rated credit for the affected period. Credits will be applied to your next billing cycle.

No automatic refunds are provided for service interruptions.You must contact support@vayva.shop to request a credit.

6. Cancellation

You may cancel your subscription at any time by contacting support@vayva.shop or through your account settings.

6.1 Effect of Cancellation

• Your subscription will remain active until the end of the current billing cycle
• You will not be charged for subsequent billing cycles
• You will not receive a refund for the current billing cycle
• Your account will be downgraded to the free plan at the end of the paid period

6.2 Data Retention After Cancellation

After cancellation, your data will be retained for 30 days. You may export your data during this period. After 30 days, your data may be deleted in accordance with our data retention policies.

7. Billing Errors

If you believe you have been charged in error, contact support@vayva.shop within 30 days of the charge. Provide the following information:

• Your account email address
• Date and amount of the charge
• Explanation of why you believe the charge is incorrect

We will investigate and respond within 5-7 business days. If we determine the charge was in error, we will issue a full refund.

8. Failed Payments

If a payment fails due to insufficient funds, expired card, or other reasons, we will attempt to retry the payment. If payment continues to fail:

• Your account may be suspended after 7 days
• Your account may be downgraded to the free plan after 14 days
• You will be responsible for any outstanding fees

9. Price Changes

Vayva may change subscription prices from time to time. We will notify you at least 30 days in advance of any price increase.

If you do not agree to the new price, you may cancel your subscription before the price change takes effect. If you do not cancel, your continued use of the Service constitutes acceptance of the new price.

10. Contact Information

For questions about billing, refunds, or cancellations, please contact:

Vayva Inc.
Email: billing@vayva.shop
Support: support@vayva.shop